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Terms Conditions That Keep Things Clear

These Terms & Conditions set out what you agree to when you open and use your mytown33 account — covering deposits through Touch 'n Go eWallet, Boost, and GrabPay, how we handle your account, and what we expect from you.

Account eligibility by local lawDeposit & withdrawal rulesTouch 'n Go eWallet, Boost, GrabPay coveredAccount suspension conditionsHow disputes are handled

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these Terms & Conditions is unclear, or if you believe your account has been actioned incorrectly, reach out through the channels below. We aim to respond to account and policy queries within one business day. For deposit disputes involving Touch 'n Go eWallet or Boost, include your transaction reference when you contact us.

Live Chat Open the chat widget from your account dashboard. Available for account, deposit, and Terms-related queries. Have your account ID ready when you connect.

Email Support Send your Terms or account query to our support address listed under Account Settings. Attach any relevant transaction references for faster handling.

Account Help Centre Browse the Help Centre from your account menu for written answers covering common Terms questions, withdrawal conditions, and identity verification steps.

ACCOUNT STANDARDS

How We Uphold These Terms on Your Account

These Terms are not a formality — they shape every operational decision we make, from how your GrabPay deposit is matched to your account to how a withdrawal request is verified. Here is how we apply them consistently across your account.

Identity Verification

Every account must pass identity checks before withdrawals are released. We match your registered details against the name on your Touch 'n Go eWallet, Boost, or GrabPay account to confirm they align.

Data Handling

Your account data is stored securely and used only for the purposes described in these Terms. We do not sell your personal information to third parties outside of payment processing obligations.

Account Security

We use session-based authentication and OTP verification for login and sensitive account changes. If you notice unauthorised activity, contact live chat immediately so we can freeze the account.

Term Updates & Notification

When we update these Terms, a notice appears on your account dashboard at next login. We keep a version history so you can see exactly what changed and when it took effect.

What These Terms Actually Cover

mytown33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating a mytown33 account, you confirm that you have read and accepted these Terms & Conditions in full. Access to the platform — including the sportsbook, live casino tables, and slot rooms — is available only where local law in your jurisdiction permits it. We

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reserve the right to suspend or close any account that breaches these terms, including accounts where deposit activity via Touch 'n Go eWallet, Boost, or GrabPay does not match the registered account holder's identity. All funds deposited through DuitNow or FPX transfers are subject to the
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same verification checks as e-wallet deposits. Withdrawals will only be processed to the same payment method used for the original deposit, and only after identity checks are completed. Promotional offers, where available, carry their own specific conditions that form part of these Terms. We may update
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these Terms at any time; continued use of your account after an update means you accept the revised version. If you are in Kuching or any other part of Malaysia, your use of this platform is subject to applicable Malaysian law and these Terms simultaneously. Any
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account found to be using multiple registrations or misrepresenting personal details will be closed without notice.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

Below are the questions we hear most often about how these Terms apply to your account. If your question is not covered here, live chat or email support can give you a specific answer.

Yes. These Terms cover all deposit methods, including Touch 'n Go eWallet, Boost, and GrabPay. The same account rules, identity checks, and withdrawal conditions apply regardless of which payment method you use.

We can update the Terms at any time, but we notify you via your account dashboard at next login. Continuing to use your account after that notification means you have accepted the updated version.

Depending on the severity, we may suspend, restrict, or permanently close your account. Any remaining balance subject to a breach review will be held until the investigation is complete.

Email our support team from the address registered to your account. Include your account ID and what you are requesting. We aim to respond within one business day for data-related queries.

Yes. Any offer has its own specific conditions that sit alongside these Terms. Both sets of conditions apply together — the offer conditions do not override your general account Terms.

Access depends on whether your local law permits it. If you are in a jurisdiction where the platform is not permitted, you should not create or use an account. Eligibility is your responsibility to confirm.

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