What We Collect And Why
We collect the information needed to open and run your account: your registration details, transaction history across Touch 'n Go eWallet, Boost, GrabPay and DuitNow, device identifiers, and a basic record of support conversations. This data lets us confirm a deposit, trace a withdrawal request, or
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pick up where a live chat left off without asking you to repeat yourself. We do not sell your details to outside marketers, and access inside mytown33 is limited to staff handling account verification, payments or support. Where local law sets specific rules on data handling,
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storage or cross-border transfer, our practice follows that law, and availability of certain data-linked features depends on local law and applies only where local law permits. Payment confirmations from FPX, Maybank2u or CIMB Clicks are stored only long enough to resolve a transaction query or meet
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a record-keeping requirement, not indefinitely. If you close your account, we retain the minimum record needed for dispute handling and then phase the rest out. Players in Kuching and elsewhere in Malaysia interact with the same data rules — there's no separate regional policy inside the
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platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.